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Terms and Conditions | Flawless Body

Flawless Body Terms and Conditions

Set out below are the terms on which Flawless Body provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Flawless Body treatment.

1. Appointments and cancellations

  • All doctors and therapists at Flawless Body are trained and approved in accordance with the company’s treatment protocols and so Flawless Body cannot guarantee continued treatment with a particular doctor or therapist.
  • If you are unable to attend your appointment, please contact us immediately on 01780 660302. We will need to know at least 24 hours before your appointment is due.
  • Failure to cancel or rearrange at least 24 hours before your appointment will result in the loss of the treatment from your course.
  • Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.
  • Flawless Body will endeavour to ensure that your appoi43ntment runs to time and, should we need to cancel or postpone your appointment at short notice, we will try to contact you as soon as we can.
  • We will let you know of any preparations you need to make in advance of your treatment. If you don’t follow the guide lines we may need to cancel your appointment, reduce the treatment time, or charge additional fees.
  • Any client bringing a child with them to an appointment must be accompanied by another adult to accompany the child whilst the client is being treated. Failure to bring an adult chaperone with any child may result in the treatment being cancelled and loss of the treatment or. No children under 16 years old must be left unattended within the clinic at any time.

2. Credit card details, deposits and payments

  • To secure an appointment with Flawless Body a deposit is sometimes required.
  • For an appointment with a doctor: a deposit of £50 may be charged at the time of booking; this is simply to reserve the appointment.
  • Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity Flawless Body reserves the right to withhold the deposit.
  • All courses booked will require full payment prior to first treatment.

3. Courses of treatments and your right to cancel

  • All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 24 months of the date of purchase; any treatments left untaken after 24 months may be lost.
  • When booking a laser hair removal course of treatment, all appointments must be taken in the clinic where the treatment course was purchased.
  • Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
  • If you have booked a course/treatment and paid for it but subsequently decide that you no longer want to go ahead we will provide you with a full refund less 10% to cover admin costs. You have 14 days in which to do this from the date order is placed.

4. Treatment suitability

  • We will assess whether treatment is suitable for you prior to the treatment being carried out. If we don’t, we will let you know why not.

5. Liability

  • Flawless Body will not be liable in contract, tort or otherwise for any economic loss (including loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
  • It is the client's responsibility to ensure that he or she provides Flawless Body with all relevant medical details prior to each treatment. Flawless Body will not be liable for any damage that occurs as a result of the client's failure to disclose such details.
  • The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Flawless Body regarding the care of a treated area.
  • Nothing in these terms of business shall exclude or limit Flawless Body's liability for death or any personal injury resulting from Flawless Body’s negligence.

6. Your right to complain

  • Flawless Body endeavours to treat all its clients properly, caringly and fairly. If, however, you have an issue with any matter in relation to your treatment at Flawless Body, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you need assistance with making your complaint, Flawless Body will be pleased to help.
  • The member of staff who initially receives the complaint will take the details to the Clinic Manager or their designated deputy, and you will receive a letter or email within two days of making the complaint explaining our actions to investigate the matter.
  • During the course of the investigation, Flawless Body may need you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate by Flawless Body. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic's Directorwill review your case.
  • If the complaint cannot be resolved locally, the matter will be referred to the appropriate responsible person at Flawless Body. You may at any time refer the details of your complaint to your local council.

Meet the Team

Flawless Body | Neeta | Director

Neeta Matharu

Born and bred in Leeds, Neeta has lived in Stamford since 2006 with her husband and 2 boys. She has worked in the industry since graduating with a BA in Business Information Management from Leeds Metropolitan University. She had an interest in Beauty from a very early age and having completed her Beauty Therapy training and several years working for Mac and Estee Lauder took the brave step of setting up Flawless Faces in 2011.

She has worked tirelessly building the Flawless brand and the next natural step was to expand from Hair and Beauty to Aesthetics. Thus Flawless Body was incorporated in 2016.

Flawless Body | Anu | Dr

Dr Anu Wani - MBBS

Dr Anu Wani, MBBS is a full time Aesthetics Doctor has undertaken a Masters in Aesthetic Medicine equivalent postgraduate training in the prestigious and exclusive Harley Academy. She has previously worked in the NHS for five years but now works full time in Aesthethics. She is extremely passionate, providing excellent patient care with a diverse and rapidly expanding portfolio of extremely satisfied clients who share her aesthetic and artistic vision. Dr Wani works exclusively with Flawless Body in Stamford promoting our ethos of providing treatments at an expert level.

Flawless Body | Sylvia | Aesthetician

Sylwia - Aesthetician

Originally from Poland, Sylwia has over 14 years’ experience in the industry both in Poland and the UK for the last 5 years.

Having graduated with a degree in Skin she went on to work at prestigious Spas and Clinics. Like all of our Aestheticians, Sylwia is NVQ Level 4 trained. She is passionate about skin and loves advising clients on the best course of treatments to promote self confidence.

Flawless Body | Sam Styles | Aesthetician

Sam Styles-Hudson - Nurse

With over 12 years experience in the care sector, Sam started her career with the Royal Air Force and qualified initially as an Aeromedical Evacuation Flight Nurse. Upon leaving the RAF Sam went on to specialise in Critical Care for several years, gaining an excellent clinical skill set and knowledge base. She constantly strives to enhance her clinical practice with post graduate study. At Flawless Body, Sam administers our Vaginal Rejuvenation treatments. Her experience, manner and care sector background really helps put clients at ease with this potentially life changing treatment.

Flawless Body | Niomi | Aesthetician

Niomi - Aesthetician

Niomi was passionate about working in the Beauty sector from an early age. She qualified in 2010 and her vast experience and creativity has led her to work at prestigious events such as London Fashion Week.

Having spent the last 3 years building her own Beauty business she is a great addition to the team and brings an abundance of experience and energy. She loves what she does and finds the client experience post results extremely rewarding.

Flawless Body | Sheila | Aesthetician

Sheila - Aesthetician

Originally from London, Sheila has worked in the industry for over 10 years. Most of her training has been in prestigious Spas working with a number of prestigious brands and products.

High levels of client care and attention are of paramount importance to Sheila which has led her to work with a number of VIP clients in her time – not that she ever divulges who they were.

Body Confidence

We want people to feel great about themselves and we think by helping people enhance the way they look and feel about their bodies goes some way to achieving this.

Bespoke Solutions for Bespoke Bodies

Every BODY is different, therefore we want customers to be confident that we have selected the best equipment, staff, and have the right advice to ensure that we provide a service that is bespoke for the individual.

All Things to All People

We aim to cater our services for men, women and transgender. We have private treatment rooms and expect no one to feel uncomfortable in anyway.

Book Your Free Consultation

Or call 01780 660302

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