Terms & Conditions
Flawless Body Ltd
Company No: 10522460
VAT No: 264235216
Trading Address: Unit 1 Southview Business Park, Tinwell Road, Stamford, Lincolnshire, PE9 2JL
These terms and conditions of sale apply to all services and goods supplied through our online shop by Flawless Body Ltd (referred to as "FB/we/our/us"), whose trading address is as above.
1. Your Account
You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Service on firstname.lastname@example.org. Alternatively, you can update your details through the “my account” page.
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address, which you specified when you registered.
Your account can be cancelled at any time by contacting Customer Service on email@example.com .
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in FB’s best interests to do so.
3. Licence for Website
FB grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, unless written permission has been given. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
4. Our Contract
No contract exists between you and FB for the sale of any products until FB has received and accepted your order and has received payment in full (in cleared funds). Once FB does so, there is a binding legal contract between us.
Acceptance of your order will not take place until after your payment is taken and you receive your invoice via email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.
Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.
We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.
The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. FB accept no responsibility for products other than supply and delivery to the customer.
All orders are supplied for personal use only and not for resale in anyway. If there is any indication that the product may be resold we reserve the right to share details with the brand in question so that they can manage this unauthorised reselling and all GDPR requirements are waived in this case.
5. Product Descriptions, Pricing of Products and Promotions
The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include VAT at the current rate, where applicable.
Product descriptions on the FB website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products they are used in conjunction with.
Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and FB cannot take responsibility for any adverse reactions.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, FB will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If FB does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, FB will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.
FB reserves the right to withdraw or amend a promotion at any time and without notice.
The majority of products are in stock, however if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order then we will either contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund.
DPD/Royal Mail will send updates and confirm when deliveries have been made. If you have not received your order you MUST notify us within 2 working days so we can investigate. If after this period, we will deem that the product has been received.
Please read our Delivery Information - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our delivery practices.
Please read our Returns Policy - which forms a part of these Terms and Conditions and governs your visit to our website, so that you may understand our returns practices.
8. Product Reactions
All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, FB cannot be held responsible if a product reacts with your skin. In the instance that a reaction occurs, please email firstname.lastname@example.org with full details. This will then be sent on to the product manufacturer and the outcome is at the manufacturers discretion.
We often communicate with you by email or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights.
Upon receipt of emails FB will reply where possible by email or telephone call within 24 hours (not including weekends and bank holidays).
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
11. Limitation of Liability
We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause that is beyond our reasonable control. This does not affect your statutory rights.
Subject to the paragraph below, if you are a consumer FB shall not be liable to you for any loss or damage in circumstances where:
- There is no breach of a legal duty owed to you by FB or by its employees or agents;
- Such loss or damage is not a reasonably foreseeable result of any such breach;
- Any increase in loss or damage resulting from breach by you of these terms and conditions.
Nothing in these conditions excludes or limits the liability of FB for death or personal injury caused by FB negligence or fraudulent misrepresentation.
12.Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England or Wales.